Deibler Insurance

Home Survey

admin — Tue, 22 Jun 2010 15:18:24 +0000

Please fill out this form to help us serve you better!

Your Name(required)
Email(valid email required)
Home Phone(required)
Work Phone(required)
Cell Phone(required)
Best time to call(required)
Since our last review, has there been any of the following changes:
Additions Improvements Basement
Mortgages Plumbing Electrical
Heating Coal Stove Wood Stove
Roof Pool Garage
Fence Carport Other Structure
Boat Motorcycle Snowmobile
RV ATV Trailer
Cabin Vacation Home New Pets
Jewelry Furs Firearms
Artwork Collectables Valuables
--Please Explain
Please advise if you wish to add, or would like more information on the following optional coverages:
Sewer/Drain Sump Pump Sinkhole
Earthquake Siding/Roofing Flood
Identity Theft RVs Jewelry
Furs Silverware Firearms
--Please Explain
Would you like to add Homeowners Enhancement Endorsement?
Yes No
Would you like more information regarding an Umbrella Liability Policy?
Yes No
Would you like more information on ERIE’s Life Insurance Policies?
Yes No
Would like to be contacted for a FULL re-evaluation/inspection of your home?
Yes No
Additional comments or questionsPlease provide additional comments

Auto Survey

admin — Tue, 22 Jun 2010 15:05:43 +0000

Customer Survey

admin — Thu, 03 Jun 2010 18:49:25 +0000

As clients of Deibler Insurance Associates, Inc. your feedback is very important to us. We would like to know where we excel in customer service, where we need improvements, and other areas in which we can improve our service to you. We welcome any comments you have and will use those comments to continually strive to improve our service. We appreciate your time in participating in this Customer Satisfaction Survey.

What was your recent transaction with Deibler Insurance:
New Policy
Renew Policy
Claim
Billing
Policy Change
General Request

Please rate our overall Customer service:
A - Excellent
B - Above Average
C - Average
D - Below Average
F - Terrible

Please rate your overall ease of doing business with Deibler Insurance:
A - Excellent
B - Above Average
C - Average
D - Below Average
F - Terrible

How well did our staff handle your claim?
A - Excellent
B - Above Average
C - Average
D - Below Average
F - Terrible
N/A - I did not report a claim

How courteous was our staff?
A - Extremely Courteous
B - Above Average
C - Average
D - Below Average
F - Rude

How would you rate the trustworthiness of our agency and staff?
A - Extremely Trustworthy
B - Above Average
C - Average
D - Below Average
F - Untrustworthy

How would you rate the professional knowledge of our staff?
A - Extremely Knowledgeable
B - Above Average
C - Average
D - Below Average
F - Terrible

Was your issue resolved quickly and easily?
A - Extremely Quick and Easy
B - Fairly Quick and Easy
C - Average
D - Not Quick or Easy
F - Totally Unacceptable

Policy/Certificate Issuance
A - Excellent
B - Above Average
C - Average
D - Below Average
F - Terrible

How would you rate our promptness in answering or returning phone calls?
A - Extremely Prompt
B - Above Average
C - Average
D - Below Average
F - I did not get a return call
N/A - Issue did not involve any phone calls

How would you rate the atmosphere of our office (Professional, Clean, Private)?
A - Excellent
B - Above Average
C - Average
D - Below Average
F - Terrible
N/A - I did not visit the office

Would you refer a friend to Deibler Insurance?
Absolutely
Probably
Probably Not
Never